Is the WiFiHood Dash service available in my building?
The current building list is available here.
How can I help bring WiFiHood Dash to my building?
Please fill out and submit the New Building Request Form, and we will contact property management.
How do I sign up?
- Find your building in the Building List and click the Sign-Up button. You will be redirected to the Sign-Up page for your building.
- Select the desired service plan/billing cycle and you will be redirected to the Sign-Up form for your plan.
- Complete the Sign-Up form to create your account. We will contact you asap to schedule the installation, usually the same or next day.
How do I connect?
Our technicians will install the service by connecting your unit with a wired ethernet data jack. Plug in your own Wi-Fi router and you are connected. Our technicians can help you set up your Wi-Fi router.
Do you provide phone or TV service?
We only provide Internet service. Many of our customers are ‘cord-cutters’ who have migrated to Internet based services such as VoIP and streaming video services.
What are my options for Email?
Email accounts are not included with our service. There are many excellent email services available that will allow you to keep your email independent.
Can I use my smartphone?
Yes! Simply enable your smartphone to use your Wi-Fi router connection for data instead of the cellular connection. In addition to web, text, and email, you can use applications such as WhatsApp and Skype that bypass carrier networks to send messages and to make voice or video calls. Wi-Fi calling is an exciting new capability that enables phone calls to switch automatically between cellular and Wi-Fi networks.
Can I stream video?
Yes! The Premium service has plenty of speed for both HD and Ultra HD 4K video. All streaming video devices are supported.
Can I make a VPN connection?
Yes! Virtual Private Network (VPN) is a technique to provide a secure connection over the Internet. Our service supports all VPN protocols, but your Wi-Fi router may need to be configured for VPNs.
Is WiFiHood Dash a Wi-Fi service?
WiFiHood Dash service is delivered as ethernet to your unit. Connect your Wi-Fi router to the ethernet jack to get Wi-Fi in your unit.
What are the actual speeds delivered?
Service speed is to the ethernet jack connected to your router. Actual speed depends on the quality of your router, Wi-Fi signal, and end-user devices. Wi-Fi will not be as fast as hardwired.
Do I need a modem?
No, you do not need a modem like DSL or cable requires. Just connect your Wi-Fi router to the wall jack in your unit with an ethernet cable.
Do I need a router?
Yes, you will need to provide a Wi-Fi router that has an ethernet port for the Internet connection. Our technicians can help you set up your Wi-Fi router.
What Wi-Fi routers do you recommend?
We recommend a Wi-Fi 5 (AC) or Wi-Fi 6 (AX) router. We do not endorse any particular make or model.