Availability
Is WiFiHood Home available at my location?
If your home is in our service area we can do a site survey to confirm that we can reach you. Use our Network Map to confirm service is available in your area.
How can I help bring WiFiHood Home to my neighborhood?
If your home is not in our service area we still want to know about your interest so that we can plan to reach you. Please fill out and submit the “Request Home Service” and we will contact you when we have service in your area.
Getting Connected
How do I get WiFiHood Home service installed?
After you have selected the WiFiHood Home plan that works for you, please click the “Request Home Service” button, complete the request form, and and we will contact you to schedule a site survey and potential installation.
What is a site survey?
WiFiHood Home service is delivered via a microwave wireless connection that requires line-of-sight. A site survey is a visual inspection from your rooftop to verify a line-of-sight path to one of our network locations. If we can verify line-of-sight then we will schedule an installation.
What is the installation process?
WiFiHood Home service is delivered via a microwave wireless connection. An antenna is mounted on the roof with a CAT-5 ethernet cable that runs into the home and connects to an adapter that provides power and an ethernet connection to your Wi-Fi router. Our technicians will discuss the mounting and cable path options with you before the installation. The installation typically takes about two hours.
How do I connect?
Our technicians will connect the data port on the power adapter to the Internet port of your Wi-Fi router. Our technicians can help you set up your Wi-Fi router.
Applications
Do you provide phone or TV service?
We only provide Internet service. Many of our customers are ‘cord-cutters’ who have migrated to Internet based services such as VoIP and streaming video services.
What are my options for Email?
Email accounts are not included with WiFiHood Internet. There are many excellent email services available that will allow you to keep your email independent.
Can I use my smartphone over WiFiHood?
Yes! Simply enable your smartphone to use your Wi-Fi router connection for data instead of the cellular connection. In addition to web, text, and email, you can use applications such as WhatsApp and Skype that bypass carrier networks to send messages and to make voice or video calls. Wi-Fi calling is an exciting new capability that enables phone calls to switch automatically between cellular and Wi-Fi networks.
Can I use streaming video over WiFiHood?
Yes! WiFiHood Home 25 works for HD Video, and WiFiHood Home 50 works for both HD and Ultra HD 4K video.
Can I make a VPN connection over WiFiHood?
Yes! Virtual Private Network (VPN) is a technique to provide a secure connection over the Internet. WiFiHood Home supports all VPN protocols, but your Wi-Fi router may need to be configured for VPNs.
Technical
Is WiFiHood Home a Wi-Fi service?
WiFiHood Home service is delivered as ethernet to your home. Connect your Wi-Fi router to the service to get Wi-Fi in your home.
What are the actual speeds delivered?
Service speed is to the ethernet jack connected to your router. Actual speed depends on the quality of your router, Wi-Fi signal, and end-user devices. Wi-Fi will not be as fast as hardwired.
Do I need a modem?
No, the modem is integrated into the microwave radio system. Just connect your Wi-Fi router.
Do I need a router?
Yes, you will need to provide a Wi-Fi router that has an ethernet port for the Internet connection. Our technicians can help you set up your Wi-Fi router.
What Wi-Fi routers do you recommend?
We recommend a Wi-Fi 5 (AC) or Wi-Fi 6 (AX) router. We do not endorse any particular make or model.
